Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Position Summary

The Medical Receptionist serves as the first point of contact for patients in the Vascular Surgery practice. This position is responsible for front-desk operations, patient check-in and scheduling, and administrative support to ensure an efficient, organized, and patient-centered experience.

Department: Vascular Surgery

Location: 350 Engle Street, Englewood, NJ – Main Campus

Status: Full-Time

Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Essential Functions

Front Desk & Patient Services

• Greet patients and visitors in a professional, courteous, and compassionate manner

• Check patients in and out accurately using the electronic medical record (EMR) system

• Verify patient demographics, insurance information, and referrals at each visit

• Collect co-payments, outstanding balances, and required documentation

• Answer and route incoming calls appropriately

• Schedule, confirm, and reschedule office visits, procedures, and follow-up appointments

Administrative Support

• Maintain accurate patient records and scan documents into the EMR

• Manage incoming faxes, referrals, and medical record requests

• Coordinate with clinical staff to support patient flow and daily schedules

• Monitor appointment schedules to minimize delays and maximize efficiency

• Maintain a clean, organized, and HIPAA-compliant front desk area

Communication & Coordination

• Communicate effectively with physicians, nurses, medical assistants, and leadership

• Assist patients with general questions regarding appointments and referrals

• Escalate patient concerns or urgent matters to appropriate clinical staff

• Perform other administrative duties as assigned

Education & Experience

• High school diploma or equivalent required

• Minimum one (1) year of medical office or healthcare front-desk experience preferred

• Knowledge of medical terminology and insurance verification

• Proficiency with EPIC, Athena and basic computer applications

• Knowledge of HIPAA regulations and patient confidentiality standards

Preferred Qualifications

• Experience in vascular surgery, cardiology, or surgical specialty practice

• Familiarity with outpatient scheduling and pre-authorization processes

• Bilingual (Spanish preferred, not required)

• Experience with EPIC or similar EMR systems

Skills & Competencies

• Strong customer service and interpersonal skills

• Professional demeanor with patients, families, and staff

• Excellent organizational skills and attention to detail

• Ability to multitask in a fast-paced clinical environment

• Team-oriented with a positive and flexible attitude

• Calm, empathetic approach when assisting patients under stress

Physical Demands

• Ability to sit or stand for extended periods

Work Environment

• Outpatient clinical setting

• Fast-paced environment with frequent patient interaction

Englewood Health provides a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources.

Minimum rate: $17.00