Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary:
Assists in the delivery of primary health and patient care management by effectively performing select Lead medical assistant and administrative/clerical duties. 

Department: EHPN Dermatology
Location: New Milford, NJ
Status: Full Time
Shift: Day
Hours: Variable. Occasional extended hours may be required, depending on busyness of office.

Job Essentials: The ideal candidate will meet the following requirements and competencies.

1. Under the direction of, and in concert with, the office manager, the Lead Medical Assistant (Lead MA) will perform the following lead functions:
   • Provides oversight, assist with and monitor training, work performance of a minimum of three 3 FTEs MA and/or other staff members.
   • Take charge, effectively delegate tasks and direct or coordinate work assignments for MA staff, anticipate the needs and make necessary adjustments within a timely manner.
   • Work with MA staff to determine the impact of revised policies and procedures or new procedures on the MA staff workload and ensure policies are thoroughly understood and adhered to. 
   • Provide, schedule and oversee training for new MA staff beyond the initial familiarization period.
   • Provide or coordinate additional training as needed to ensure all new or updated policies, procedures, systems and work performance expectations are understood.
   • Participate in MA interviews and make recommendations for employment actions. 
   • Continuously monitor and arrange for adequate coverage and oversight of MA team, including providing direct assistance and/or coverage as needed.
   • Ensure effective utilization of staffing resources without use of overtime.
   • Distribute work assignments and continuously assess MA operations to improve workflow.
   • Maintain a working knowledge of all MA activities and provide training and coaching.
   • Assist physicians with patient clinical callbacks.
   • Coordinate quality patient care by ensuring all patient information is shared with Care team (i.e. pre-charts, liaison to assigned physicians)
   • Ensure that any gaps in care are appropriately addressed (makes follow-up phone calls to patients on behalf of assigned physicians to ensure tests/follow-up care is complete)
   • Function as coordinator for assigned programs and initiatives.
   • Provide coverage at other offices within the practice as needed.
2. Answer phones, greet patients, schedule appointments.
3. Maintain current electronic medical record (Epic) skills.
4. Prepares patients for examination and treatment.
5. Assist in patient history intake and vital signs.
6. Prepares exam and treatment rooms with necessary instruments.
7. Phlebotomy as ordered by physician.
8. Collects and prepares specimens.
9. Prepares and maintains supplies and equipment for treatments, including sterilization.
10. Assists the physician in preparing for minor surgeries, physicals.
11. Retrieves messages from voicemail system.
12. Provides general information on departmental policies and procedures.
13. Maintains patient files, records and other information.
14. Attends required meetings and participates in committees as requested.
15. Participates in professional development activities to keep current with health care trends and practices.
16. Maintains strict patient confidentiality and adheres to Service Excellence standards.
17. Performs related work as assigned. 

Qualifications/Requirements:

• High School Diploma or equivalent required
• Graduation from an accredited program for Medical Assistants
• Current CMA Certification
• Current CPR Certification
• Minimum of four years of clinical experience in a medical office
• Knowledge of medical practice and care to assist in giving patient care
• Knowledge of examination, diagnostic, and treatment room procedures
• Knowledge of medical equipment and instruments to administer patient care
• Knowledge of safety hazards and precautions to establish a safe work environment
• Skill in assisting in a variety of treatments and medications as directed
• Skill in taking vital signs. Skill in maintaining medical records and recording test results
• Knowledge of computer systems and applications
• Knowledge of health care administration principles
• Gathering, analyzing and interpreting information skills
• Excellent written and verbal communication skills
• Ability to exercise initiative, problem-solving, and decision-making
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
• Ability to work effectively with patients, staff, and the public
• Ability to identify problems and recommend solutions
• Ability to establish priorities and coordinate work activities