Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.
Job Summary:
The IT Support Analyst provides support to end users at Englewood Hospital and other remote locations that are part of Englewood Health. In this role, the IT Support Analyst coordinates with teams to implement plans and necessary updates to ensure reliable day-to-day operations of key systems.
Department: IT
Location: Englewood
Status: Full Time
Shift: Days
Hours: 9am to 5pm
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Operate as the subject matter expert regarding technology trends and the practical application of existing, new and emerging technologies.
- Validate all new hardware and systems configurations to ensure compliance with approved standards and guidelines.
- Proficient with Desktop Management solutions such as ManageEngine Endpoint Central or similar.
- End user device patch management, including deployment and testing.
- Perform connections and network cable management.
- Configure and update network port security.
- Operate as technical expert for addressing issues and responsible for problem management and root cause analysis.
- Provide end users support and training on computers, desktop applications and other peripherals.
- Supports all versions of computer operating systems, Microsoft Office and other workstation-based applications.
- Responsible for developing procedures to support Windows operating systems and standard corporate hardware.
- Act as first contact for problem resolution and support for all team members
- Works with diagnostic utilities to optimize hardware performance.
- Works with IT personnel and end users to resolve complex issues involving multiple technical platforms.
- Provide hardware support, including computers, printers, and other peripherals.
- Maintains inventory of hardware and assures adequate stock is in place.
- Project management work as delegated by IT Management.
- Evaluates end user needs, coordinates the purchase and installation for PC hardware/software applications.
- Mentor junior members of the team to support the above activities.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or equivalent required. Associate's degree for formal course work and work experience equivalent to a two-year degree preferred.
- Experience with desktop applications, including Windows, MS Office and SharePoint O365.
- Experience with desktop imaging solutions.
- Experience with system implementation and support.
- Experience working with anti-virus programs, memory management and other diagnostic utilities.
- Experience with A/V technologies such as Zoom rooms, Extron, Crestron, Lutron, DMX, Digital Signage, Polycom
- Hands on experience with application deployment.
- Hands-on experience working with desktops, laptops, printers, scanners, signature pads, mobile devices, faxes, and other IT hardware.
- Experience working with Wyse clients, Citrix XenApp and XenDesktop applications.
- Experience with LAN and WAN troubleshooting and support.
- Stay current on technology topics and pursue opportunities to expand knowledge.
- Self-motivated, detail-oriented and problem solver.
- Must be able to work beyond normal business hours.
- Participate in On-Call rotations including some weekends and holidays.
- Perform other duties as assigned
