Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary:
The Switchboard Operator acts as the information center for the hospital by answering and routing incoming calls, providing customer assistance, and recording and relaying messages to the appropriate people. They are also responsible for paging authorized personnel over the public address and paging systems. The ideal candidate will possess exceptional verbal communication skills and the ability to multi-task, while handling a high call volume. The Switchboard Operator communicates with external customers and responds to emergency calls following established protocols. In addition, they maintain and update schedules necessary to respond to emergencies and update AMCOM database and pagers as necessary.

Department:  Information Technology
Location: Englewood, NJ
Status: Full-time
Shift:  8 hour variable shift
Hours:  Monday / Tuesday 9am-5pm, Thursday 7am-3pm, Friday and Saturday 11pm-7am.

Job Essentials:

• Requires a minimum of two years call center representative experience in a healthcare environment
• Working knowledge of computer skills required for data entry
• Must possess exceptional verbal and written communication skills
• Ability to maintain confidentiality and a strong attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Must understand and carry out all Codes and Disaster Procedures
• Must learn and adhere to Telecommunications and EHMC policies

Education Requirements:

• High School Diploma or GED required