Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary:

Under general supervision, and according to well defined policies and procedures, the Call Center Representative schedules imaging services for the Department of Radiology, the Breast Center and all off-site imaging facilities. Performs computer data entry and other record keeping tasks related to the patients’ appointments. Exhibits Service Excellence Standards at all times and incorporates into all interactions.

Department: Imaging Call Center
Location: Englewood, NJ
Status: Full Time
Shift: Days
Hours: Monday to Friday, 10:00am - 6:00pm

Job Essentials:

• Answers telephone promptly, schedules and registers appointments.
• Accurately coordinates scheduling and pre-registering of multiple appointments across multiple service locations. Includes retrieval of all demographic, financial and insurance information from patients and/or patients’ representatives.
• Schedules patients in appropriate time sequences and provides patient preparation instructions for exam accurately. Makes notation of special needs per MD request.
• Solicits and records accurate demographic, financial, clinical, and insurance information via data entry into computer system.
• Verifies insurance eligibility on all patients.
• Requests deposits/payments as required.
• Scans any pertinent documents into Document Imaging System.
• Demonstrates working knowledge of imaging services and the ability to explain all procedures as needed.
• Respects the privacy and confidentiality of each patient record under HIPAA.
• Treats all individuals with respect including, but not limited to, patients, co-workers, physicians and Medical Center Staff.
• Participates in departmental quality assurance endeavors and in his/her own performance evaluation process.
• Assists and performs other related duties as assigned.

Education Requirements:

• High School Diploma or GED or a minimum of 3 years related experience required.
• Excellent interpersonal and communication skills along with professional appearance.
• Ability to function independently.
• Clerical, data entry, and computer skills required.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges.
• Relays essential phone messages.
• Demonstrates effective communication skills with patients, co-workers, physicians and Medical Center Staff.
• Ability to accurately schedule appointments.
• Ability to work in a fast paced environment that has frequent changes in priorities, policies and requirements.
• Flexibility and ability to concentrate and pay close attention to detail with organizational skills and an ability to multi-task with speed and accuracy.

Minimum rate: $18.50